Enhance your online life. . Open any browser and, in the address bar, type Virgin Media IP address — 192. It works fine on 4G, but not on home WiFi. 1 on your browser. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. Options. Try both Mac and Windows. 1 >> Confirm >> back. ”. The computers and devices you wish to authorise are set up so that. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. 5. Once logged in you will see 2 filters; Virus Safe and Child Safe. It shows that it is ‘on’ but doesn’t block any websites at all. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Virgin Phone Switchover. Add a new username and password. on 17-02-2023 16:14. Parental controls are a set of tools designed to protect and keep children safe online. 8) and this will bypass the websafe filter. Vonage 2nd line. - Inappropriate sites that are included as default. These tools can be installed across all devices, including mobile phones, computers and consoles. Reply. 2. Go to Account Settings >> Online Security >>> Websafe >>> Child Safe ( Off / On ) 1 Kudo. Open Advanced settings. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereMost computers, tablets and smartphones have safety features installed, so make sure these are activated before you give your child access. 65% of young people aged 11-16 are in favour of the. Virgin Media uses their Child Safe program to implement this policy. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. This includes restricting children from accessing inappropriate or adult content. Qurento. Instead, use Episerver’s caching layer where ever possible. Child safe not working. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. 255. 1 ACCEPTED SOLUTION. 220. Child safe is so simple to bypass I'm not sure it is worth worrying about. on 02-09-2023 18:58. Thanks,Virgin Media and you have confirmed Child Safe is on. saved changes reverting without obvious cause. The best way to safeguard your child is to adjust the privacy settings and put restrictions in place so they can share and view content only from. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. You then can choose a period of time to set for a reminder, say 30 mins or an hour. Click: Settings. I can see that @Cardiffman281 has offered some advice on ensuring it is turned on and then back off to see if that helps. Tap Install Now. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Enter your PIN. My account child safe settings are not working. in Security matters Sunday Online security in Security matters Friday Online security in Switched On Families WednesdayHi, I searched the FAQ and also previous posts but couldn't find what i was looking for; hoping someone can help. You can also check and edit your child’s settings through the My F-Secure Account on your device wherever you go, which gives you peace of mind all the time. My Virgin Media makes managing your account easier with all your information in one place. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Account - Cable. Find ‘Manage your extras’ towards the bottom of the page. Go to My Apps. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. Web safe provides ultimate protection when using the internet. We would like to show you a description here but the site won’t allow us. 67. Just sign in to My Virgin Media and change your settings. I'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. net, pubg. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. 100. * Call costs may vary. 220. Social media guides. Virgin Mobile doesn't have a option called 'Child Safe'. Here’s how we can help. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Log in to My Virgin Media. Re: Child Safe - Sorry the changes you made were not saved, please try again. Hit ‘settings’. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Manage Your Account. Regards, Steven_L. - 5397856. 67. To activate Virgin Media Parental Controls select ‘ACTIVATE’. All Virgin Media customers can get F-Secure SAFE and protect up to five of the family’s smartphones, tablets or computers. Find out everything you need to know about choosing the right broadband, creating a fully functional smart home, and more importantly how to fix any WiFi issues and stay safe when you’re browsing. When I go Account Settings -> Account Details and update contract phone details it says "Sorry the change you made were not saved, - 5199342. Child safe not working. Hi thank you fir the reply. Tap Parental Controls and select the setting to “off” to disable parental controls. 0 Kudos. e. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Account - Cable. ###. Tried turn off and in again but didn't - 5415999. My services: HD TV on VIP (+ Sky Sports. 88K views 5 years ago. Learn how you can change Web. on 11-02-2023 12:31. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 0 you will need to use 192. Turning on, or off, Child Safe protection based on your. Virgin media, Web Safe. No one in house can send messages , pictures videos etc. If you still have trouble, here is the free TalkTalk support phone number: +44 0345 172 0088. Re: Websafe settings no longer having effect. Only chat with people you know in the real. on 20-02-2023 00:49. To confirm private browsing is on, you will see the word inPrivate beside your address bar. I have no idea why that is so, but deactivating it seems to solve the issue. 8) and this will bypass the websafe filter. 0 that contains your default network information. Try with Cisco’s OpenDNS using 208. We are able to update this setting for you manually too, we just need to confirm a few account details. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Personalization might have an impact on performance, therefore make sure you. IP address 192. Account holder's date of birth. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Bypass Child Safe & Virus Safe. They are 8. TV. The Virgin Media Safety Settings have several options available for parents to apply. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. 0. We would like to show you a description here but the site won’t allow us. Stay safe online. Login in the the Virgin Media online account and try the to enable websafe. --. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. Navigate to the My services drop-down menu and click View HomeSafe settings; Turn Kids Safe Off. Try with OpenDNS using 208. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Select the firewall and tick the following protocol. Ask Your Own Computer Question. " This has been the same for 3 days now. 222. From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. . It may take a few minutes for the block to be disabled. This help content & information General Help Center experience. not the VM Hub. Best, John_GS. comThis website uses cookies. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. Manage Your Account. How to turn on Child Safe. How to turn off parental control on Virgin Media TV. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. 48. SpeedHi there, If you log on to your Virgin Media account. Select an Age Rating that is suitable for your children and select OK. Options. Lee_R. In the second case, Virgin may block websites if they receive a Court Order to do so. 3. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer?Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. If you don't remember the family Link passcode or, you will need to Factory Reset your Android phone and sign in with a new account. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. Networking and WiFi. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Tap your child's account. Virgin Media. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. All Rights Reserved3. You can customise your. Try setting the DNS on you device manually, and use Google's DNS servers as a test. But there are also risks. Virgin Media. For best. 8. For more tips on how to keep your kids safe online,. 1 and all appears in order. To confirm the settings update, click “Yes. That’s why we’re here to help. You’ll pay nothing for 3 months (with no payment details. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes. Usually, the reason for issuing a court order to block a website involves copyrighted content such as music, movies, or porn. Options. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Security matters. The internet is full of exciting things. Abusive images of children is 3 clicks away Most people don't know that and most households unfortunately do nothing about it. Following the above link still takes me to the new GUI. on 27-08-2023 09:39. Reconnect your VPN if necessary. It's easy to turn on. com under Blocked Websites. Account - Mobile. Joining in. Networking and WiFi. 222. This problem has been running for over 2 months now. com under Blocked Websites section and then select Add. 8. 1. Cleanhands50. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. 168. Safe remote learning hub. I tried to check the AS name as advised on the forum , here is what I found. Virgin Media Web. Thank you so much for your post and welcome to the community forums, it's great to have you here. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. It is managed from the Virgin Media online account. I'm going to send you a private message, so we can look into this for you. Healthcare Professionals. 222. I have just had VM broadband installed. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Sign into your My BT account online. Reply. . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 67. 168. 1. Choose which device you would like to set it up on. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. 222. Manage Your Account. If you haven’t changed your password, the default one is placed on the bottom of the router. This is the same message that I get from numerous sites. saved changes reverting without obvious cause. always had child safe on. You can go look up how to change the DNS in whatever operating system you are using yourself. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. 0. I've tried a router reboot but that has not fixed it. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Please allow me to send you a PM so I can look into this further. 67. Ive never even used virgin media in my life and Im not a child. Although both apps are safe for kids to use, it’s still worth reviewing and monitoring your child’s profile from time to time. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 67. Thanks for your first post and welcome to our Community. ' The child safe settings are on and correctly configured. My F -Secure Choose device type 3. 0 Kudos. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. Either: add adguard. I'd love to help further with this so will send you a PM to confirm some details. VPNs we tested to unblock various forbidden resources. Virgin Media Web Safe comes as. - 5391862. I have confirmed this via phone call with virgin media. 19-02-2023 21:33 - edited 19-02-2023 21:34. Ensure that “IPsec Pass-Through,” “PPTP Pass-Through,” and “Multicast Pass-Through” are all enabled at the very bottom. See. Discover the web for yourself. For best. Please let us know. Add a new username and password. Account - Mobile. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Open the YouTube app and click on your username in the top right-hand corner. But it’s important they do. On the remote press the Menu button. See where this Helpful Answer was posted. Parental controls block websites and applications that you think are unsuitable for your child. We would like to show you a description here but the site won’t allow us. Welcome to the community forums. 1. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode. 1. Web Safe. My Virgin Media app. Web safe provides ultimate protection when using the internet. 1. We take you through locking channels and PIN settings. Press Home on the remote. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Tick Do not request a PIN. Hi thanks for your post, although I'm sorry to hear of your concerns raised here, regarding Child Safe. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. on 05-04-2023 13:11. Stay safe online. Child Safe button - how do I access this. Stay safe online. 1. I've reset browser and cleared cookies. Virgin Media. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. We would like to show you a description here but the site won’t allow us. Select Parental Controls. Getting online on any device and staying connected is a breeze when you know what to do. Tested November 2023. Since I changed my broadband to Virgin, my WhatsApp will not connect to WiFi. All other searches end in an attempt to get me to pay for Virgin Media Internet Security’ powered by F-Secure. Any device connecting to your router will be affected by your Child Safe configuration provided the connecting device has not overridden the default DNS set for the network. Hi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. Stay safe online. If Child Safe is on then it is responsible for the issue observed because it blocks access to adguard. Tuning in. Switch on Child Safe. If it is a shared device and you would like to make sure settings are not altered, tap Use Screen Time Passcode. You can also take our Children's internet safety test which. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. I am not on any VPN. Foster carers and adoptive parents. select Save changes and confirm changes are saved as. Healthcare Professionals. Open the Play Store app and tap the Menu button. You see a prompt asking if you are sure. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. Apps and technology are changing quickly, and it can be hard for parents to keep up. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Account - Mobile. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. 296. Click Here to learn more about how we use cookies. Look out your virgins media virus safe settings have blocked this site. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Account - Cable. Reply. We'll go over how to set up the filter, what. I am so sorry to hear that you are facing this issue with Child Safe, I'd be happy to take a look into this with you via Private Message. Stay safe online. How to Access Virgin Media Hub settings in the modem-only mode. A list of Age Ratings options will appear on the screen. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. I tried to check the AS name as advised on the forum , here is what I found. 4. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. 1. 2. Stream from Virgin Media. e. 100 and 194. Virgin Mobile. This age limit applies to most social media sites and has been dictated by US law through the Children's. These are two settings –. Apologies for any inconvenience this has caused. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Follow these steps: 1. You will be prompted to enter your PIN Number. on 13-06-2022 11:42. See your balance and make quick payments. Hi, Recently moved house and kept the same. . Learn more Have I helped?Options. In response to lotharmat. I have it enabled on the Virgin Media page. 4. Changing network settings to use any Public DNS should re-gain full access for the device. com, minecraft. Hi there, thank you all for your help. SEND. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fix changes not being saved. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Receive personalised resources and advice for your family that keep you up-to-date as your children grow. Toggle the Parental Controls switch to ON. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. How to access advanced settings. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!This is a workaround for when Child Safe & Virus does not or cannot be turned off Changing the computer's network settings to use any Public DNS should re-gain full access. 99. I’m having the same problem. If you watch shows through apps through Stream, such as Netflix or BBC iPlayer, they may have their own PIN or Parental Control settings. It's a basic site built on a Wix template - I'm concerned that potential customers are getting blocked too. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. Click Apply. Tap Manage Settings. These are two settings – Virus Safe and Child Safe. Broadband, TV and Landline offers . Choose Purchase Controls. . I am sorry to hear you've been having some issues with WebSafe. 123,8. Community Natter. 168. Sorry to hear you are having an issue with the websafe settings. Home Phone. Virgin Media. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Use the first option ‘Remind me to take a break’. Go to 192. You don’t need to be a web wizard to know how to take care of your kids online. Virgin Media takes online safety seriously.